Returns & warranty policy

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The short version

PopoPanda products are made and shipped to you by our supply partners. We accept a return, warranty claim or refund request only where, and only to the extent that, it is accepted under the return and warranty policy of the supplier that fulfils your item. We do not offer return or warranty terms beyond that supplier's policy.

So you always know where you stand, the terms that apply to each product are shown on its product page before you buy, and on your order page after you buy. Those terms form part of your purchase.

What each product page tells you

Warranty period — how long you can claim if the item is faulty, arrives damaged, is the wrong item or is not as described.
Change-of-mind returns — whether the item can be returned simply because you no longer want it, and for how long. Many items, including all electronics, cannot be returned for a change of mind.
When the period starts — from delivery or from dispatch, depending on the item. Your order page shows the exact end date for each item.
Return shipping — whether a prepaid return label is provided or return shipping is at your cost.

Faulty, damaged, wrong or not-as-described items

Request a warranty claim from your order page before the warranty period shown for that item ends.
We may ask for photos, a short video, the serial number or the original packaging, because the supplier needs them to assess the claim. Please keep all packaging and accessories until your claim is resolved.
The supplier's assessment decides the outcome. Depending on its policy, that may be a replacement, a repair or a refund.
Claims are not accepted for damage caused by misuse, accidents, unauthorised repairs or modifications, or for normal wear and tear, unless the supplier's policy covers them.

Change-of-mind returns

Only available for items whose product page shows a change-of-mind return period, and only within that period.
Items must be unused, in their original condition and packaging, with all parts and accessories, or as the supplier's policy otherwise requires.
Electronics (chargers, power banks, lights, humidifiers, earbuds, laptop stands and similar) cannot be returned for a change of mind.

How to request a return or claim

Open your order page (the private link shown after checkout, or “My orders” on the device you ordered from; lost it? contact us with your Stripe receipt).
Choose “Return or warranty claim” next to the item, pick the quantity and reason, and add any notes.
Requests made after the period shown for that item has ended cannot be accepted.
If your request is within the period, we will send you return instructions. Please ship the item only to the return address we give you, using a tracked service.

Return shipping

A prepaid return label is provided only where the product page and your order page say so. Otherwise return shipping is at your cost and is not refunded.

Refunds

An approved request authorises you to send the item back. It is not yet a refund.
We issue a refund only after the returned item has been received and accepted, or the claim has been accepted, under the supplier's policy.
Refunds cover the price you paid for the returned item and go back to your original payment method. Your bank or card issuer may take several business days to show it.
If the supplier's policy provides a replacement or repair instead of a refund, that is the remedy we can offer.

Your legal rights

Nothing in this policy limits any rights you have under applicable consumer protection law that cannot be excluded by agreement.